Safety & Security
Protect your passwords. Remember, anybody who knows your password may access your account. When creating a password, use at least 8 characters--a combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password. Avoid using the same password for multiple online accounts.
If using a public computer or terminal, always “Sign out” when you complete an online session.
Be wary of unsolicited e-mail and telephone contacts. We will never e-mail or call you and ask that you disclose or verify your password, credit card, or banking account number. Such information should only be submitted when completing an order on our site, registering for Payments, contacting us directly, or when making updates to your Essential Mall account. If you receive a suspicious e-mail with a link to update your account information, do not click on the link, instead go directly to Essential Mall website and then to your account. If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to our team for investigation. You should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent from us. To do this, simply cross-reference confirmation e-mails with the transaction history. If you receive a suspected spoofed Essential Mall e-mail, or discover a fake Essential Mall Web site, please report the incident to our team.